Management Team

The management team at FocusMicro is a continuously evolving group of dynamic and committed people. There are many common elements between the members of the management team, but one of the strongest threads that tie them together is each individual's ability and willingness to approach situations with exceptional creativity. This capability allows FocusMicro to develop non-standard and innovative solutions for customers that are outside of the traditional security industry mindset.

From finance to manufacturing; from sales to R & D; FocusMicro has implemented policies, procedures, products and solutions that no other company in the security industry has remotely approached. As new ideas are challenged, refined and implemented, the management team at FocusMicro has become a group that is committed to constant change - change for the sake of continuous improvement.

Each member of the management team has experienced how poorly other security companies treat customers. Every manager has seen how customers can be viewed simply as a source of revenue. In contrast, FocusMicro views each customer as a partner in business; an organization whom we can help to accomplish their goals, while relying on them to be a resource for our company. Our managers know that when every decision that is made is in the best interests of the customer, then profitability for both parties will be the logical result.

One of the key elements that sets FocusMicro apart from other security companies is its genuine and sincere commitment to customers. From major company polices such as FocusMicro's Product Neutral stance, to small decisions such as the Installation Team's willingness to help a competitor support a common customer, FocusMicro's unwavering focus on its customers affects every decision made in the company.

Each member of the management team has experienced how poorly other security companies treat customers. Every manager has seen how customers can be viewed simply as a source of revenue. In contrast, FocusMicro views each customer as a partner in business; an organization whom we can help to accomplish their goals, while relying on them to be a resource for our company. Our managers know that when every decision that is made is in the best interests of the customer, then profitability for both parties will be the logical result.

FocusMicro's Product Neutral philosophy is not only a boon to customers; it is also a potential pitfall if it is not managed carefully. The security industry is rife with imitation products; those that initially look like more expensive counterparts, but costing a fraction of the original. FocusMicro’s management team is aware of this situation and takes special care to qualify every component and manufacturer. We insure that the parts and modules that we use meet our own demanding quality criteria before they ever reache a customer site.

This commitment to quality carries through to our installation teams as well. As has often been commented on, a FocusMicro manager could be blindfolded and transported to the security room of any company, and within minutes of removing the blindfold could determine if a FocusMicro installation team had done the work. By never using subcontractors, we can guarantee that our craftsmanship really is that good. This philosophy of quality carries through to our accounting department, where invoices are organized, accurate and logically laid out. It can be found in our shipping department, where every serial number is tracked. It's in our sales department, where the best solutions for customers are not the most expensive ones.

With more than 70 years of combined experience between them, the management team at FocusMicro has the expertise to bring innovation, imagination and quality to every solution that we deliver. That's why our products are leaders of the industry and why our customer support is without peer. At FocusMicro, we really mean it when we say, "We protect your bottom line."