Certified Service Professionals

Many facets of the security industry have been evolving during the past several years. Some of these more prominent aspects are the heightened role of security since the 911 attacks and the rapid advance of security technology. Another feature of the security landscape that is being redefined far more slowly is that of customer service.

FocusMicro is unique, to date, in the industry with its intense focus on customer care. We have built customers into the foundation of our corporate mission statement, structured our sales policies to provide solutions and not revenue, adopted flexible accounting systems and many other noteworthy strategies designed to meet and exceed customer expectations in every regard.

But there is one special area of our business operations that demonstrates above all others the depth of our commitment to our customers: FocusMicro will will only utilize the services of trained, tested employees in work performed for customers. All customer work will be accomplished by our well trained team of employees and certified service providers. FocusMicro will stand behind all work preformed and our FocusMicro Project Managers will control every aspect of your project.

Our certified teams provide on-site services to our customers for equipment maintenance and repair, system installations, project management, equipment upgrades, site surveys, personnel training and security consultations. All of our technical support personnel, sales support, security consultants and monitoring staff are FocusMicro employees. We refuse to compromise in any way our quality commitment to our customers.

An extension of this philosophy is found in our ability to act as our own General Contractor. We've learned that as our own General Contractor, we don't have to relinquish control over any aspect of a project. Combine this with our certified service teams and some very powerful benefits for our customers start to emerge:

• Project planning is thorough and without omissions.
• Construction and installation is started and completed on time.
• Workmanship is elevated to craftsmanship, far better than the customer anticipated.
• Job site problems are solved: faster, better and less expensively.
• Security systems work the first time. No troubleshooting, no calibration, no "fine-tuning".
• Projects come in at or under budget, not the other way around.
• Follow-through on commitments just happens as a matter of business; the ball never gets dropped.
• Long lasting relationships between FocusMicro employees and customers are formed, creating continuity and trust that bridge the phases of planning, installation, training and maintenance.
• Customers get to relax; FocusMicro is on the job.

"Every Customer Will Be Our Measure". That's part of our Mission Statement. It's the most important part. FocusMicro's policy of employee based services directly supports that statement.